Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. By accepting this privacy policy, you authorize us to collect, store and use any information that you provide on our website or native mobile applications. The information collected by us are:

All information entered by you on our website and native mobile applications such as your name, address, contact number, email ID, chat history, and such other information sent by you via emails to our email ID.

However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We suggest that you review the privacy policy of any third-party applications or websites that you use.


Use of Personal Information:


We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our websites, personalize your use of our Products, and enable us to improve the products and services we offer. We can send you details of services and offers that we think may be of interest to you and we may occasionally carry out market research. If you do not wish to receive such information, please e-mail to us for you to opt out of receiving any further information from us.




Our site has stringent security measures in place to protect the misuse, loss, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.


Refund Policy:


All Refunds shall be done by the way of an online bank transfer to the customer's bank account within the 10 days of receipt of the product. If the mode of payment is through online debit/credit cards/net banking, the refund will be processed by reversal of previous transaction.

In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

Part payments received against customized jewelry are not refunded.

External Material:

You shall not use the website in any way that will damage it or interrupt its provision. To transmit or post any computer viruses, you shall not use the website. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.


Copyright & Trademark:


Hotilal Jewellers website reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, illustrations, text, designs, icons, music clips, photographs, programs, or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of Hotilal Jewellers or its suppliers and they are protected by Indian and international copyright laws.


Cookies Usage:

We use data collection devices such as "cookies" on certain pages of the site to help analyze our web page flow, promote trust and safety and measure promotional effectiveness. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". To allow you to enter your password less frequently during a session, we also use cookies. Targeted to your interests, Cookies can also help us provide information. Most cookies are "session cookies" meaning that they are automatically deleted from your hard drive at the end of a session. If your browser permits, you are always free to decline our cookies although in that case you may not be able to use certain features on the Site and you may be required to reenter your password more frequently during a session.


Third Party Links

On our site, third party links may be discovered. These third-party links have their own privacy policy, which you agree to when you click on the link. We are not responsible nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them. 


Contact Us


Please feel free to contact us with queries, requests or comments you may have about our Privacy Policy. We welcome any communication via the email address supplied here: “” If you want to remove your contact information from our website’s lists and newsletters, please contact us at the office number:971750405 (10 AM to 8:30 PM all days except Sunday) you can also unsubscribe to our newsletters or any other information which you may receive from Hotilal Jewellers.